NuLeaf Naturals Frequently Asked Questions

At NuLeaf Naturals we take pride in our processing and shipping speed and offer a few options to our customers.

• Standard Shipping: 3-7 business days
• Priority Shipping: 2-3 business days
• Express Shipping: 1-2 business days
  

Please note that processing your order may take up to3 to 5 business days. Tracking information from the carrier might not be available immediately.

Once your order has processed and is ready to ship, you can expect to receive an email containing your tracking information (sometimes these emails do land in the spam or promotional folders of your inbox).

Please note tracking information from the carrier might not be available immediately. Some tracking reports show few to no updates until the package is out for delivery, or in some cases, until the delivery is completed. NuLeaf Naturals’ Expert team does not have access to additional information.

If you're still having difficulty tracking your order, or if you have additional questions about your order, please contact our customer service via live support widget on the website or by emailing us at contact@nuleafnaturals.com.

NuLeaf Naturals’ cannabinoid wellness products are subject to various regulations and accessibility in each state. Please see product shop pages for product specific state restrictions.

No, at this time, NuLeaf Naturals does not ship internationally.

No, Nuleaf Naturals does not offer discrete shipping. 

We have a couple of great options! 

We offer free standard shipping for orders over $99. Otherwise, our standard shipping is $5.99. We also offer priority shipping for $7.99 and Express for $25 as expedited options.

For club members:

• Free shipping: $75 or above for CBD items

Please contact us by emailing us at sales@nuleafnaturals.com or by calling at +1 (303) 248-3933 with the following details:

• Full Name
• Email Address
• Phone Number

Nuleaf Naturals

📞 1-720-372-4842

You can contact us from 7 AM to 7 PM MST, 7 days a week.

You can verify your product by checking its Certificate of Analysis (COA) online. Simply visit:www.nuleafnaturals.com/batch-reports

The batch number is usually printed on the bottle or packaging, often near the barcode or at the bottom.

 Enter the batch number on the batch reports page to view the lab test results (COA) and product details for your specific batch.

The COA includes lab-tested details such as cannabinoid content, product quality, and safety verification for your batch.

If the batch number is unclear, missing, or not showing results, please share a clear image of the product and packaging with our support team via live support or by emailing at contact@nuleafnaturals.com. We will verify and assist you further.

We accept all major credit cards. Mastercard, Visa, American Express, Discover Card. We do not accept PayPal or Crypto - there are no exceptions to this.

At checkout, you can apply your coupon code on the second page of the process. 

• First screen: shows the subtotal of your cart → click “proceed to purchase”. 

Proceed to purchase screen: 

• Left side: option to log in to your Nuleaf Natural’s account (creating an account is recommended for easier order tracking) 
• Right side: overview of your order, with “Apply discount code” in green lettering 

Click the green lettering to enter and apply your discount code. 

Important: 

• Only one discount per cart order 
• Discounts cannot be applied retroactively, once the purchase is complete, the discount cannot be added

Usually, it takes 5 to 7 business days for the refund to reflect in your account, depending on your financial institution. You should contact your bank if more than 7 business days have passed.

• At Nuleaf Naturals, we consider every sale as final.
• If you receive wrong/broken item and it is reported within 48 hours of delivery via live chat support or email (contact@nuleafnaturals.com), we will investigate the case and we’ll get back to you.

If you need to make a change to your address after an order has been confirmed, please contact our customer support via live support widget on the website or by emailing us at contact@nuleafnaturals.com. Please note that we can only update your shipping address if your order has not been fulfilled and shipped!

If the package has already been shipped out, the order cannot be cancelled. If you are unsure about your purchase, please contact us beforehand via live support widget on the website or by emailing us at contact@nuleafnatural.com so that we can help you select the best piece for your needs.

We just need you to email us at contact@nuleafnaturals.com or contact us via live support  with what’s missing from the order within 48 hours of delivery along with the pictures/videos of the order, and from there we’ll take the case forward.  

Always be sure to check your packaging and bubble wrap for missing items, sometimes smaller items can get misplaced in the unwrapping frenzy!

If an item is broken during shipping, we can only refund or replace the piece if it is completely unused. This policy also goes for pieces that are damaged or have manufacturing defects.

Here at Nuleaf Naturals, we try very hard to ensure that all of our packages arrive safely. However, we realize that this does not always happen. When you first receive your package, inspect it first to make sure that it is in proper working conditions. If there is something that is not satisfactory, take a photo/video immediately and send it to contact@nuleafnaturals.com with your order number and the photos/videos.

If there is a breakage during shipping, we must be informed of the break as soon as possible. Please inform us within 48 hours of the package arrival.

When you attempt to login, click on “Forgot your password?” and enter your email address, we’ll send you a link to reset your password.

You can also get in touch with our Customer Support team:

• Email: contact@nuleafnaturals.com
• Live support widget on the website 

They can also have a password reset email sent your way.

Everything we make is produced in accordance with current Good Manufacturing Practices and the QR code on each package links to the Certificate of Analysis online batch search system so customers can see the third party lab results for their product.

Most animals have an endocannabinoid system and can benefit from full spectrum CBD. Our CBD oil is great for dogs, cats, horses, and other pets to calm and relax them while promoting joint, skin and coat health. The suggested serving size is 2 drops per 25 lbs.

We do not currently have industry knowledge on how to suggest use of our Next Generation products with our animals.

Our NuLeaf Naturals CBD Pet Balm is a whole-plant extract containing a full spectrum of naturally occurring synergistic cannabinoids and terpenes with a potency of 300mg per jar for your furry animal’s skin, nose, and paws.

• Non-cannabinoid ingredients: 
• Organic Beeswax 
• Organic Jojoba Oil 
• Organic Shea Butter 
• Organic Cocoa Seed Butter 
• Vitamin E

Apply and allow the oil to absorb into their gums or the folds of their cheek, place oil on food, or a treat like peanut butter (peanut butter can help stimulate their gums), or massage into thin venous skin of ears. The suggested serving size is 2 drops per 25 lbs.

There are over 100 cannabinoids discovered in the cannabis plant that are being scientifically investigated for their health benefits. Cannabinoids are characterized by their ability to act on cannabinoid receptors that are found throughout the human body. Our body produces endocannabinoids and by supplementing with phytocannabinoids such as CBD, CBC, CBG, and CBN we can help the body achieve peak performance.

Cannabinoid receptors located throughout the body are part of the endocannabinoid system (ECS), which is involved in a variety of physiological processes including appetite, mood, metabolism, hormone regulation, immune response, and memory.

Full spectrum extracts, often called whole plant extracts, maintain the full profile of the cannabis plant. They contain a variety of cannabinoids, specifically CBD and THC, as well as CBC, CBG, and CBN, terpenes, and other phytonutrients.

Cannabinoids work synergistically with each other and are more effective when they are found together versus when they are isolated. Our proprietary genetics allow us to naturally create a whole plant CBD extract that is highly concentrated in CBD and contains significant amounts of additional cannabinoids like CBC, CBG, CBN, and more. Also try our other full spectrum cannabinoid products to further elevate your health.

Cannabidiol(CBD) is one of the most recognized and widely studied non-psychoactive cannabinoids found in the cannabis plant. It interacts with our ECS, and more, to assist our bodies in maintaining homeostasis. CBD supports wellness, rest, and recovery*.

Both hemp and marijuana are from the cannabis genus. The characteristic of having less than 0.3% Delta 9 THC is the single difference relied on to distinguish hemp from marijuana. CBD and all the other cannabinoids taken from hemp are the exact same compound as those found in marijuana.

NuLeaf Naturals is proud to present the Next Generation of hemp cannabinoid wellness as an extension to your CBD regimen.

Multi – General Wellbeing

CBC – Cognitive Support

CBG – Gut Health

CBN – Sleep Aid

NuLeaf Naturals Multicannabinoid is a comprehensive 1:1:1:1 formula designed to elevate your health and wellbeing. This daily blend contains several key cannabinoids (CBD, CBC, CBG, and CBN) in a balanced profile to supercharge your endocannabinoid system and offer the greatest opportunity to engage the entourage effect.

Delta 9 THC is a cannabinoid naturally found in the hemp plant. Delta 9 THC binds to CB1 receptors in the central nervous system. It can support rest, recovery, and relaxation*, and may offer a smooth and mild experience, making it perfect for relaxing at the end of the day or uplifting your next adventure. Our Delta 9 THC is highly concentrated and contains a full spectrum of synergistic cannabinoids and terpenes to elevate the effects.

The Agriculture Improvement Act of 2018 outlines that hemp derived cannabinoid products are federally legal in all 50 US States as long as they contain less than 0.3% Delta 9 THC on a dry weight basis, but may be subject to additional state regulations. Please see product shop pages for product specific state restrictions.

Yes. We do not recommend this product if drug testing is a concern. Additionally, since all of our products are full-spectrum they contain less than 0.3% THC, as allowed by the US Hemp Farm Bill of 2018 which was passed by Congress. The trace amount of THC is not enough to be intoxicating, however, as with all hemp products, there is a chance that consumption could trigger a positive drug test. Please consult with your doctor and/or employer if this is a concern.

Due to federal regulations, we cannot make claims about whether full spectrum cannabinoid extracts can help with specific ailments. Please read feedback from our customers on how NuLeaf Naturals products have helped them here.

As with any supplement, consult your physician before use if you are pregnant, nursing, or are taking any medications.

All NuLeaf Naturals products should be stored in a cool, dark place away from direct sunlight. Oils, softgels, balms, and gummies can be stored in the refrigerator, though it is not necessary.

NuLeaf Naturals cannabinoid oils contain just two simple ingredients – our proprietary whole plant extract and USDA certified organic Hemp Seed oil. That’s it!

NuLeaf Naturals Softgels are a convenient, precisely dosed alternative to our oils. The same formula is simply encapsulated in a plant based softgel made from cassava root extract, purified water, and ethically sourced vegetable glycerin.

NuLeaf Naturals CBD Roll-on Body Salve is made with the highest quality ingredients such as organic beeswax, organic golden jojoba oil, organic shea butter, and our highly concentrated full spectrum hemp extract.

NuLeaf Naturals CBD Moisturizing Skin Cream is made with simple & clean ingredients such as aloe leaf juice, safflower oil, jojoba oil, vitamin E, and other essential oils as well as our highly concentrated full spectrum hemp extract.

NuLeaf Naturals CBD Balm is made with two simple ingredients; organic shea butter and highly concentrated full spectrum hemp extract.

NuLeaf Naturals plant-based gummies are made from organic cane sugar, organic tapioca syrup, pectin, organic flavor (blueberry, lemon, orange, mixed berry, blue raspberry, goji berry, or strawberry) with other organic flavors, citric acid, sodium citrate, organic fruit & vegetable juice for color.

NuLeaf Naturals drink mixes are made from Vitamin C (as Ascorbic Acid), Iodine (as Deep Ocean Minerals), Magnesium (as Deep Ocean Minerals & Magnesium Citrate), Chloride (as Deep Ocean Minerals & Sodium Chloride), Sodium (as Deep Ocean Minerals & Sodium Chloride), Potassium (as Deep Ocean Minerals & Potassium Citrate), Boron, Isolate Hemp extract, Maltodextrin, Citric Acid, Stevia.

Our vegetable glycerin is sourced from RSPO (Roundtable on Sustainable  Palm Oil) certified suppliers. RSPO promotes the growth and use of sustainable oil palm products through global standards.

Pectin is a natural and commercially produced essential ingredient in preserves, like jellies and jams. Without pectin, jellies and jams won’t gel. Pectin is a type of starch, called a hetero-polysaccharide, that occurs naturally in the cell walls of fruits and vegetables and gives them structure.

As with all food allergies, you should consult the list of ingredients to determine if any given product is safe for you to consume. That said, all our products are vegan, gluten-free, organically sweetened, and made with plant-derived flavors and colors. Our products do not contain mineral oils, artificial sweeteners, or high-fructose corn syrup.

The cannabinoid oils we offer have several application methods. You can hold your dose under the tongue for 30-60 seconds (recommended for fastest absorption), apply the oil topically to your skin (can be applied directly to a problem area or mixed with your favorite moisturizer), or blend the oil in a health-conscious snack. The suggested serving size is 0.5mL or 30mg of your cannabinoid of choice per day.

NuLeaf Naturals Softgels are a convenient way to precisely consume your dosage. It is not necessary to take our softgels with food however, this may offer a more consistent experience. The suggested serving size is 2 softgels or 30mg of your cannabinoid of choice per day.

NuLeaf Naturals Full Spectrum Gummies are available in 3 formulas and a variety of flavors. It is not necessary to take our gummies with food however, this may offer a more consistent experience.

CBD Gummies – The suggested serving size is 2 gummies or 30mg per day.

CBD:CBN Gummies – The suggested serving size is 2 gummies or 30mg CBD and 10mg CBN.

Delta 9 THC – We suggest to start with just 1/2 gummy or 2.5mg Delta 9 THC and increase when ready. Start slow and low with these gummies!

NuLeaf Naturals Drink Mixes are a convenient way to consume your sugar-free dosage. Mix one packet with 16oz of water and allow to dissolve fully.

Apply and allow the oil to absorb into their gums or the folds of their cheek, place oil on food, or a treat like peanut butter (peanut butter can help stimulate their gums), or massage into thin venous skin of ears. The suggested serving size is 2 drops per 25 lbs.

Our topicals are made with full-spectrum CBD extract and other organic ingredients, safe for use on the skin.

• CBD Balm & Pet Balm: 
• The natural hemp extract carrier is firm at room temperature. 
• Soften by rubbing the balm between your fingers before application. 
• Unscented formula ensures freedom from common allergens. 
• Optional: Add high-quality essential oils to customize your experience. 
• CBD Skin Moisturizing Cream & CBD Roll-On Salve: 
• Infused with essential oils for a soothing effect. 

Usage Tip: Start with a small amount and reapply as needed.

To ensure a safe, consistent, and effective product we use independent labs to confirm our cannabinoid products are free of pesticides, herbicides, mold, fungi, heavy metals, and mycotoxins. Our testing also guarantees our products contain the optimal amount of cannabinoids and terpenes.

To ensure a safe, consistent, and effective product we use independent labs to confirm our cannabinoid products are free of pesticides, herbicides, mold, fungi, heavy metals, and mycotoxins. Our testing also guarantees our products contain the optimal amount of cannabinoids and terpenes.